PRIVACY POLICY
Our website www.tredicart.com and its mobile application (collectively referred to as the “Platform”) empower sellers to list and offer their products directly to various buyers, free from any interference by Innocart. At Innocart, we deeply value your privacy and are committed to safeguarding the confidentiality of your personal information.
This Privacy Policy governs the collection, usage, and disclosure practices of Innocart concerning the information of users (“You”, “Your”, “User”) of the Platform. It applies to all the products and services offered by Innocart.
Kindly read this Privacy Policy carefully. By registering or by using this Platform, You explicitly accept, without limitation, the collection, use, and sharing of the personal information provided by You in the manner described in this Privacy Policy. You also acknowledge that You have read, understood, and agree to be legally bound to all terms and conditions of this Privacy Policy. If You do not agree to such terms, kindly exit Our Privacy Policy now and do not access or use Our Application any further.
All capitalized terms not defined in this document shall have the meanings ascribed to them in the Terms of Use of the Platform, which can be found here. The contracting entity shall be Innocart Limited (hereinafter referred to as ‘Innocart or ‘Us’ or ‘Our’).
1. COLLECTION OF INFORMATION
At Innocart, We are committed to safeguarding the privacy of our Users. We collect and use only the necessary information to provide our services and protect User accounts. Upon registration on the Platform, We may gather the User's name, address, phone number, fax number, email address, gender, date and/or year of birth, and user preferences (collectively referred to as ‘Registration Information’). In connection with any transactions, payment services, or other services availed through the Platform, We may collect bank account numbers, billing and delivery information, credit/debit card numbers and expiration dates, and tracking information from cheques or money orders (collectively referred to as ‘Account Information’). We also record and retain details of Users' activities on the Platform, including types and specifications of goods, pricing and delivery information, dispute records, and information disclosed in any communication forum provided by Us and/or our affiliated companies (collectively referred to as ‘Activities Information’). Furthermore, We record User’s browsing or buying activities on the Platform, which may include IP addresses, browsing patterns, and user behavioral patterns. Additionally, we gather statistical information about the Platform and its visitors, such as IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions, and unique visitors (collectively referred to as ‘Browsing Information’). Registration Information, Account Information, Activities Information, and Browsing Information collectively constitute User Data. It is mandatory for Users to provide certain categories of User Data as specified at the time of collection. Failure to provide the mandatory User Data may prevent Us from completing the registration process or providing users with Innocart's products or services.
2. USE OF DATA
2.1. If you provide any User Data to Innocart, you are deemed to have authorized Innocart to collect, retain, and use that User Data for the following purposes:
- 2.1.1. Verification of User’s Identity: We may use the provided User Data to verify the User's identity.
- 2.1.2. User Registration and Management: We handle the process of registering Users on our platform, ensuring a smooth experience from start to finish. This involves processing the User's registration details, providing them with a secure log-in ID for accessing the Platform, and meticulously maintaining and managing their registration information.
- 2.1.3. Customer Service: We will use the provided User Data to provide the User with customer service and respond to the User’s queries, feedback, claims, or disputes.
- 2.1.4. Communication and Transaction Processing: We may use the User data to enable communication between Users on the Platform and/or to process Users' transactions on the Platform.
- 2.1.5. Research and Statistical Analysis: We undertake research and statistical analysis to enhance and optimize the content and layout of the Platform, aiming to continually improve the User experience. These efforts are pivotal in refining Innocart's product offerings and services. Additionally, the data derived from such analysis is utilized for marketing and promotional endeavors, ensuring our communications and promotions are tailored effectively to our User’s preferences and interests, in accordance with applicable laws and regulations.
- 2.1.6. Marketing and Communication: Subject to applicable laws, Innocart (including our affiliated companies and their designated Service Providers) may use the User’s name, phone number, residential address, email address, fax number, and other data ("Marketing Data") to provide notices, surveys, product alerts, communications, and other marketing materials to the User relating to products and services offered by Innocart or Innocart s affiliated companies.
- 2.1.7. Legal Disclosures: We may make disclosures as required for any of the above purposes or as mandated by law, regulations, guidelines, or in respect of any investigations, claims, or potential claims brought against Innocart or against third parties.
3. DISCLOSURE OF INFORMATION
3.1. We may disclose and transfer your User Data to various third parties for the purposes set out in this Section 3. Such disclosures and transfers include:
- 3.1.1. Third-Party Service Providers: We may disclose and transfer Your User Data to third-party service providers, including but not limited to data entry, database management, promotions, products and services alerts, delivery services, payment extension services, authentication and verification services, and logistics services. These Service Providers are bound by a duty of confidentiality to Innocart and are only permitted to use your User Data in connection with the purposes specified in Clause 2 herein above.
- 3.1.2. Affiliated Companies and Designated Service Providers: You agree that Innocart may disclose and transfer your User Data to Innocart’s affiliated companies and/or their designated Service Providers.
- 3.1.3. Professional Advisers, Law Enforcement Agencies, and Regulatory Bodies: When necessary, Innocart may disclose and transfer your User Data to our professional advisers, law enforcement agencies, insurers, government and regulatory bodies, and other organizations.
- 3.1.4. Publicly Available Information: All voluntary information provided/uploaded by Users on the Platform, such as products, images, remarks, feedback, etc., may be made publicly available on the Platform and therefore accessible by any internet user.
- 3.1.5. Sharing with Third Parties: Innocart may share User Data with third parties, including without limitation, banks, financial institutions, credit agencies, or vendors to enable such third parties to offer their products or services to Users.
4. COOKIES
- 4.1. Innocart uses cookies to store specific information about User(s) and track User(s) visits to the Sites. Cookies are small data files placed on Your computer or mobile device when You visit a website. We use cookies to enhance your user experience, improve the functionality of Our Platform, analyze website traffic, and for advertising and marketing purposes. The types of cookies we use include essential cookies, which are necessary for the operation of Our Platform; analytical/performance cookies, which allow Us to recognize and count visitors and improve our Platform's functionality; functionality cookies, which recognize You when You return to Our Platform and personalize our content for You; and targeting/advertising cookies, which record Your visit to our Platform and make Our advertising more relevant to your interests. Please note that third parties may also use cookies over which We have no control. You can manage cookies by changing Your browser settings to refuse or delete cookies, but please note that some parts of our Platform may not function properly if you do so. We may update this Cookie Policy from time to time to reflect changes in Our practices or applicable laws, and any updates will be posted on this page with a revised effective date.
5. DATA SECURITY
- 5.1. Innocart employs commercially reasonable security measures to prevent unauthorized access to the Platform, maintain data accuracy, and ensure the proper use of the information we hold. However, please note that no method of data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. While Innocart strives to protect the information We hold, We cannot guarantee the absolute security of any information You transmit to Us. Users do so at their own risk.
6. DATA RETENTION
- 6.1. Your personal data will be stored by Us for a duration as mandated by relevant laws, even after You discontinue using our Platform. This retention is necessary for purposes such as addressing legal claims, conducting analysis, maintaining historical records, and adhering to Our information management policies and schedules.
7. DATA TRANSFER
- 7.1. Once you consent to share your personal information with Us, You authorize Us to exchange, transfer, share, and disclose Your personal information to Our authorized trusted third parties and corporate affiliates located in any country worldwide, for the purposes specified under this Privacy Policy or as required by applicable law. By using this Platform, You accept and consent to Us sharing and/or processing Your personal information with third parties, including in locations outside of India, ensuring that they provide a level of data protection that is comparable to the standards of protection afforded to it in India or equivalent international standards.
8. MINOR
- 8.1. The Platform is not directed to individuals under the age of 18 ("Minors"). We do not knowingly collect or solicit personal information from Minors without obtaining verifiable parental or guardian consent in accordance with applicable laws and regulations. If We become aware that We have inadvertently collected personal information from a Minor without such consent, we will take reasonable measures to delete that information from Our records as soon as possible. If You believe that a Minor has provided Us with personal information without proper consent, please contact us immediately at info@tredicart.com for appropriate remedial action. Parents and legal guardians are encouraged to supervise their children's online activities and provide any necessary consent. By using the Platform, You represent and warrant that You are not a Minor or that you have obtained verifiable parental or guardian consent to use the Platform.
9. CHANGES IN PRIVACY POLICY
- 9.1 Any updates or revisions to this Privacy Policy will be communicated by posting a revised Privacy Policy on the Platform. Once the updated Privacy Policy is posted on the Platform, it will be effective immediately. Your continued use of the Platform constitutes your acceptance of the revised Privacy Policy. You agree that any information We hold about You (as described in this Privacy Policy, whether collected before or after the updated Privacy Policy became effective) will be governed by the most recent version of the Privacy Policy.
10. GRIEVANCE OFFICER
- 10.1 You may contact Us at Innocart with any enquiry relating to this Privacy Policy or an enquiry relating to Your personal information (including reviewing or updating). You can also do so by writing to Our Grievance Officer, established in accordance with the Information Technology Act, 2000 and rules made thereunder, at the address provided below:
Name: James John
Email Address: - james@tredicart.com, tredicart@gmail.com
