PRIVACY POLICY
Last updated: 18-02-2026
1. INTRODUCTION
This Privacy Policy explains how Innocart Pvt Ltd, trading as Tredicart (“we”, “our”, “us”), collects, uses, stores, and protects personal information when you use our website www.tredicart.com, mobile applications, or related services (collectively, the “Platform”).
Tredicart is a B2B sourcing and trade facilitation platform that connects manufacturers and buyers across the UK, India, and other international markets. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.
This Privacy Policy is drafted in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.
By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy.
2. WHO WE ARE
- Legal entity: Innocart Pvt Ltd
- Trading name: Tredicart
- Role under data protection law: Data Controller
- Contact email: info@tredicart.com
3. INFORMATION WE COLLECT
We collect only personal data that is necessary for legitimate business and operational purposes. This may include:
3.1 Personal & Business Information
- Name
- Email address
- Phone number
- Company name and business details
- Enquiry details and communications
3.2 Platform Usage Information
- IP address
- Browser type and device information
- Pages visited and interaction data
3.3 Transaction & Service Information
Where applicable, we may collect information related to sourcing enquiries, introductions, or service requests.
Tredicart does not store credit or debit card details directly. Payments, where applicable, are handled by secure third-party service providers.
Providing certain information may be mandatory to enable us to respond to enquiries or provide services.
4. HOW WE COLLECT INFORMATION
We collect personal data when you:
- Submit enquiries or contact forms
- Communicate with us via email or phone
- Register interest as a buyer or manufacturer
- Interact with our website or services
5. PURPOSE AND LEGAL BASIS FOR PROCESSING
We process personal data only where permitted by law, including:
- Legitimate interest – to operate and improve our services
- Consent – where you voluntarily submit information
- Contractual necessity – to provide requested services
- Legal obligation – where required by law
Your data may be used for:
- Responding to enquiries
- Facilitating sourcing and trade discussions
- Customer support and communication
- Internal analysis and service improvement
- Business and regulatory compliance
We do not sell personal data.
6. MARKETING COMMUNICATIONS
We may contact you with business-related updates or information relevant to your enquiry or interests.
You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where provided.
7. DISCLOSURE OF INFORMATION
We may share personal data only where necessary, including with:
- Trusted service providers (IT, hosting, email, analytics)
- Business parties relevant to your enquiry (with context and purpose)
- Professional advisers, regulators, or authorities where legally required
All third parties are required to process data securely and lawfully.
8. INTERNATIONAL DATA TRANSFERS
As we operate internationally, personal data may be processed outside the UK.
Where this occurs, we ensure appropriate safeguards are in place to protect data in accordance with UK GDPR requirements.
9. COOKIES
Our Platform uses cookies to:
- Ensure website functionality
- Analyse traffic and performance
- Improve user experience
Non-essential cookies are used only with user consent. You can manage cookie preferences through your browser or cookie banner settings.
10. DATA RETENTION
We retain personal data only for as long as necessary to fulfil business, legal, or regulatory purposes. When data is no longer required, it is securely deleted or anonymised.
11. DATA SECURITY
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.
While we take security seriously, no system can be guaranteed to be 100% secure.
12. YOUR RIGHTS UNDER UK GDPR
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
Requests can be made by contacting us at info@tredicart.com.
13. CHILDREN’S DATA
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
15. CONTACT & GRIEVANCE DETAILS
For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:
Name: James John
Company: Innocart Pvt Ltd (trading as Tredicart)
Email: james@tredicart.com | tredicart@gmail.com
